Companies' Strategy for Softwares Solutions

Companies focused on customer service are increasingly dialogue with them as an opportunity. Infor CRM Epiphany - Customer Relationship Management (Management of Customer Relations for its acronym in English) support for service oriented companies to optimize customer relationships by integrating marketing with sales and after sales service. With its customers comprehensive information on Infor CRM enables a continuous and fluid dialogue with them, based on information in real time.

Infor CRM Epiphany provides the tools your company needs to make more successful interactions with customers, enabling them to communicate through multiple channels and increasing their loyalty to their products and services which translates into better results in its balance sheet .

The company provides a range of software based on a model of autonomous technology. The news and updates on solutions address security environments, storage, performance, availability, configuration and operations.

"The ads come to confirm the good level of Tivoli," said Javier Moro, head of Tivoli Sales for Spain and Portugal. The IBM software division has grown 18% compared to a decrease of 2% of the market.
Developments in the field of security, IBM has introduced the Identity Manager, Privacy Manager and Access Management Service VeriSign. The first of these, Identity Manger, which arises from the recent Acquisitions by IBM Access 360 company, is a software that automates the implementation of access rights of users to applications and resources. The second ad, Privacy Manager, enables enterprises to develop e-business applications for your customers, complying with the privacy policies at both national and corporate. Meanwhile, VeriSign Access Mangement Service is a solution that allows control and access authorization, hosted by Verisign and product based on IBM Tivoli Access Manager.
Among the many updates provided include, Service Level Advisor, which allows reporting and analysis predicitivos SLA (Service Level Agreements) in a database. Business Systems Manager simplifies the management of e-business systems for mission critical to manage problems in real time. Configuration Manager provides an integrated solution for the deployment of software and controls the total of your hardware and enterprise software.

The latest version of the software, ACT 2008, features an interactive panel that gives you a 360 degree view of their work. You can see the big picture and details below for more details, while still being able to write emails, opportunities to view and schedule meetings. The dashboard is available for all software versions Act 2008 (ACT, ACT Premium, Web Premium and ACT).

For those needing a vertical software solution, ACT has a product for real estate professionals. ACT certified consultants note that the version for real estate professionals create integrated information about buyers, sellers, and properties is easy reference. It also allows Realtors to make a list of the assets of the research phase all the way through the closing phase, in exquisite detail. More importantly, it allows real estate professionals access to critical schedule information and buyer, seller, and property information through mobile computing devices. Having relevant information at your fingertips - no matter where you are - is critical to its success.

ACT vertical solution for financial professionals is similar to the Law of Real Estate Professionals, providing mobile portability, it also helps financial services professionals in the compilation of important, funding specific customer information. It also helps those in financial matters to meet the standards across the enterprise and industry.

ACT also has a number of partners who provide additional solutions to the already robust ACT 2008 software. These include data and document management, directions and navigation solutions, email and direct marketing of accessories, fax capabilities, project management and sales management, import and export of graphics and mapping solutions and supplements.

About the Software Solution Stretegy

"Over the last 12 months we have carefully studied a range of BPM solutions. Specifically, we assessed the ability of each solution to support the development of our new service offering of business process outsourcing, "said Hubert Giraud, head of division at Capgemini BPO. "If we chose the solution of Lombardi Teamworks is primarily because it brought us more flexibility and scalability. It allows us to consider the deployment process more efficient - with the key, new competitive advantages for our company but also for our customers. "

Under the terms of the contract, the BPO division of Capgemini will deploy the solution Lombardi around the world on its BPO centers in North America, Europe and Asia Pacific. Lombardi Teamworks will be used as a repository for all of its processes managed BPO "BP Open 2.0. The solution will also be offered to customers - both current and future - to help them exploit new levers of productivity.

The first deployment will aim to upgrade the services of Capgemini outsourcing of business processes related to accounts payable. These services will initially be offered to customers of the company in EMEA before being widely adopted in other centers of BPO. Designed and optimized by Lombardi, the new standards process will enable Capgemini to design and operate processes optimized, based on best market practices. Capgemini will offer these new services in a manner that is both scalable and efficient - with the key to a level unmatched return on investment for its customers and the security for the firm to strengthen its competitive advantages against other players in the BPO .

"Capgemini continues to be the market reference services business process outsourcing, both in terms of output efficiency," said Rod Favaron, president and CEO of Lombardi. "We are proud that Capgemini decided to make Teamworks their main platform for BPM in the development of their new offer global services business process outsourcing. "

About Lombardi
As a major software process management (BPM), Lombardi (lombardi.com) provides technology and services with high added value, guided by a single goal: help our customers and partners as well as government around the world in improving their business processes.

Lombardi has some of BPM deployments the most significant and successful in the world. His clients include AARP, Aflac, the Allianz Group, Applied Materials, Banco Espirito Santo, Barclays Global Investors, Chiquita Brands, Dell, British authority for regulating financial services (FSA), Ford Motor Company, Hasbro, ING Direct , Intel, Jaguar Land Rover, Mirant, National Bank of Canada, the National Institutes of Health in the United States, OAD Groep, Pfizer, PHH Arval, SIRVA, Symantec, UCLH, Wells Fargo, Yale University and many jurisdictions.


Boulogne-Billancourt, Hauts de Seine, France, 19/12/2006 - Eureka Solutions, the leading group company Think Solutions announced that it resumed its activities, personnel and technology company Pyra Solutions. Founded ten years ago, Pyra Solutions publishes, markets and integrates Pyra XRP, enterprise resource planning (ERP) in Microsoft technologies for SMEs. The company has 160 active clients.

Under the takeover agreement, the Group Think Solutions welcomes a new subsidiary, Expertus Solutions, with a capital of 215 000, and consolidate operations, personnel and technology Pyra Solutions. The new entity is owned 51% by Eureka Solutions and its leader, 30% by employees of Expertus (former employee of Pyra), the remaining 19% under private ownership.

Customers more than 160 active
Expertus Solutions, a new group entity Think Solutions, will continue the development, commercialization and integration of Pyra XRP. Available as a standalone application or a hosted (ASP), Pyra XRP meets the needs of SME sector in distribution, trading and processing industries. Fully modular - Pyra XRP is in the form of application modules, objects made of "job" - and based on existing Microsoft infrastructure (architecture. NET, SQL Database Server, Mail Exchange, Active Directory and Office), Pyra XRP allows companies benefit from ERP which features cover all needs: accounting, business management, production management, purchasing, logistics, etc.. The solution also facilitates interaction with the desktop applications of Microsoft Office and authorizes the deployment of mobility solutions. Pyra XRP is now deployed in over 160 companies in France, Germany, Switzerland and in the Maghreb countries, including the SULZER PUMPS, ASSISPACK, RELAY, SEDE ENVIRONMENTAL TIPS Sotis.

Continuity of business and new synergies
With this acquisition, the Group Think Solutions strengthens its position as independent provider of management software for industrial and commercial medium. Eureka Solutions and Solutions Expertus have capitalized on their strong functional expertise in the development and implementation of ERP, while making offers based on different technological environments: IBM System i for Eureka Solutions and Microsoft Solutions for Expertus.
Within the group Think Solutions, Expertus Solutions customers will benefit from technology partnerships established by Eureka Solutions, particularly regarding asset management, management of finite capacity scheduling, etc..

About Think Solutions Group
Think Solutions Group offers a range of solutions and services to effectively manage and monitor SME PMI. Based in Pfastatt (68) and capitalizing on technical expertise and know-how of more than twenty five years in this area, the Group Think Solutions has over 70 employees for a turnover of 6 million euros. It includes the following four entities:

Eureka Solutions: Editor, designer and integrator of ERP Eureka ERP, Enterprise Resource Planning (ERP) General environmental IBM System i. With a powerful engine tuning, Eureka ERP system can be adapted to different sectors;
Expertus Solutions: Editor, designer and integrator of Pyra XRP ERP, Enterprise Resource Planning (ERP) based on general environments and Microsoft technologies. Completely modular, Pyra XRP is available in standalone or hosted mode (ASP);
Galion Solutions: Editor, designer and integrator of Galion Automotive ERP, Enterprise Resource Planning (ERP) in IBM System i environment dedicated to OEMs and subcontractors in the automotive industry;
Reporting Solutions: Specialist performance management, reporting solutions brings its expertise in consulting, implementing solutions for reporting, analysis, simulation and performance management in addition to ERP or ERP existing SMEs / SMIs.